Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Yew Tree


I have found Patches hit and miss!

My experience of using Patches to book appointments has been mixed. While I have been successful in my most recent request, in the past it has not helped me get an appointment and I have had to seek care elsewhere. I have managed to get an appointment this time which is pleasing and I hope this good service continues.